FAQs & Troubleshooting

Common Issues & Solutions

1. The application is taking too long to load. How can I fix this?

Try closing and relaunching the application. If the problem continues, contact Polly Support.

2. The graph looks cluttered. How can I make it easier to view?

Use the zoom controls or apply filters to adjust the view for better readability.

3. I’m unable to download the data. What should I check?

Ensure that your browser allows pop-ups and downloads. You may also need to disable ad blockers for Polly and its subdomains.

Frequently Asked Questions (FAQs)

1. Can I access KG data programmatically?

Yes. KG data can be accessed in read-only mode using the polly-python package, either locally or within Polly Notebooks. More details are available here.

This could be due to the entity or category not being available in the KG data.

Refer to the Selecting Nodes & Generating a Knowledge graph section for more details.

3. How can I download the data generated in Polly Co-Scientist?

You can download the results of your query in two formats: CSV and JSON.
- Simply use the download option provided on the right side of the output section to get the data.

4. Can I continue my search from a previous query or session?

Yes, Polly Co-Scientist supports retaining context across queries within a session. Previous queries and their results are preserved, allowing users to continue their exploration without starting over. New queries can build on earlier results, enabling seamless query chaining and iterative analysis.

5. Are there any browser or hardware requirements for using this application?

Yes. For the best experience:

Use the latest version of Chrome or Firefox. Some features may not function correctly in other browsers.
Disable ad blockers on Polly and its subdomains.
Use a system with at least 8 GB RAM and a processor equivalent to or better than Intel Core i5.

Getting Help

For additional support, contact the Polly KG Explorer team at polly.support@elucidata.io.